Running into an issue? We’re here to help.
If something isn’t working as expected — whether it’s a display glitch, a payment problem, or anything else — you can report it directly to our support team so we can take care of it.
📨 Step 1: Email Us
Send an email to:
📬 support@resourcerer.eu
You don’t need to use any special keywords in the subject line for general issues, but try to make it clear what the problem is.
Example subject lines:
1) Problem with checkout
2) Order history not loading
3) Listing disappeared from my vendor dashboard
📝 Step 2: Include the Following Details
To help us help you faster, please include:
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A short description of the issue
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What you were trying to do
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What went wrong
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Steps to reproduce it (if possible)
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Your browser and device info
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Any screenshots or error messages (optional but helpful)
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Order ID if applicable
🕒 What Happens Next?
We’ll confirm that we received your message and our team will look into it as soon as possible. If we need more info, we’ll reach out — and if we find a fix, we’ll let you know right away.