At Resourcerer, protecting your personal information and account security is a top priority. Whether you're buying cards, selling inventory, or just browsing — we take every precaution to ensure your data is safe and handled responsibly.
🔒 What We Do to Keep You Secure
🔑 Multi-Factor Authentication (MFA)
We support and encourage the use of MFA for vendor and admin accounts. This adds an extra layer of protection by requiring a second verification step during login.
Tip: Enable MFA in your account settings to secure your account even further.
🔐 Encrypted Data Handling
Sensitive data is encrypted both in transit (using HTTPS) and, where appropriate, at rest. We do not store payment data ourselves — transactions are handled securely via Mollie, our payment provider.
👁️ Minimal Data Collection
We only collect the information necessary to provide our services (e.g., email, shipping info, order data). We never sell or share your personal data with third parties for marketing purposes.
🧾 Secure Vendor Payouts
Vendor payment methods are stored securely, and payouts are reviewed before being processed. We never expose bank or payment details publicly.
⚙️ Smart Ticket Handling — No Backend Access
Our support team does not have access to the platform's backend. Instead, tickets are automatically enriched based on the subject line and message content you provide.
That’s why it’s very important to:
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Include the correct subject tag (e.g.
(order-issue)or(bug)) -
Mention your order number if relevant
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Provide clear, specific context
If something is missing or misformatted, we may ask you to adjust your message or open a new ticket so the automation can kick in correctly.
Only the CEO and CTO have backend access. Your data is never manually accessed by general support staff.
🔍 Monitoring & Internal Access Controls
Our team operates on a principle of least privilege — access is strictly limited and logged. We regularly audit internal systems to ensure compliance and security.
🧙 Your Role in Keeping Things Safe
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Use a strong, unique password
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Enable MFA for extra protection
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Never share your login credentials
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Report any suspicious activity right away
🚨 Think Something’s Off?
If you notice unusual activity on your account or suspect a security issue, email us at
📬 support@resourcerer.eu
with the subject:
(security)
We’ll investigate immediately.
Thanks for trusting Resourcerer — together, we keep the Realm secure!