f you believe someone has gained unauthorized access to your vendor account — act fast. Your account contains sensitive data, listings, and payout settings, and protecting it is critical for your safety and your customers’ trust.
🛑 First: Stop the Damage
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Log in and change your password immediately
Use a strong, unique password you haven’t used anywhere else. -
Enable Two-Factor Authentication (MFA)
If you haven’t already, turn on MFA in your account settings to block future access attempts. -
Check for changes
Review your:-
Listings and prices
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Shipping settings
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Payout/bank details
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Messages and orders
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📬 Next: Notify Support
If you can’t access your account or believe malicious actions have been taken:
Email us at
📬 support@resourcerer.eu
Use the subject line:
(security) Vendor account compromised
Include:
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Your registered email address
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What you believe happened
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When you noticed the issue
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Any suspicious activity (e.g. payouts, pricing changes, messages you didn’t send)
We’ll lock the account if needed and investigate immediately.
🧾 Important Notes
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Resourcerer cannot refund payouts already processed if they were sent to a modified account — so time is critical
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Only CEO and CTO have backend access; support staff will never see or reset your password manually
🧙 Prevent It from Happening Again
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Always use MFA
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Never reuse passwords between services
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Don’t share your login — even with staff or colleagues
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Be cautious of phishing emails or fake login links
Your vendor reputation is important — and we’re here to help protect it. If anything seems off, let us know right away.