If you suspect someone has gained access to your Resourcerer account, it’s important to act quickly to protect your information and prevent unauthorized purchases or messages.
🛑 Step 1: Secure Your Account
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Log in and change your password immediately
Use a strong, unique password that you don’t use on any other websites. -
Enable Two-Factor Authentication (MFA)
Add an extra layer of security in your account settings. This helps block unauthorized access, even if someone has your password.
📬 Step 2: Contact Support
If you can’t access your account or suspect something unusual has happened (e.g. fake orders, messages you didn’t send, or changed shipping info):
Email us at
📬 support@resourcerer.eu
Use the subject line:
(security) Buyer account compromised
Include:
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Your registered email address
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A short description of what you noticed
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When the suspicious activity started (if known)
🔍 What We'll Do
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We'll freeze your account if needed
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Investigate any unauthorized activity
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Help you recover access and secure your account again
🧾 Please Note
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Resourcerer cannot refund completed orders if they were confirmed before the issue was reported
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Our support team does not have access to your password and will never ask for it
🧙 Tips to Prevent Future Issues
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Use MFA for added protection
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Avoid clicking suspicious links — especially ones pretending to be Resourcerer
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Never share your login with anyone
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Always double-check the domain before logging in: resourcerer.eu
If you think something’s off, trust your gut and reach out — we’ll take it from there.